Career Center

Creating Peace of Mind by Pioneering Safety and Security 

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 11,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. 

Master Key Representative - US Remote 

As a Master Key Representative 1, you are a crucial part of the Allegion team, responsible for processing time sensitive orders and providing technical assistance on the design of master key systems. This is a technical role that analyzes the customer security requirements and interacts with external customers via email and phone to determine the optimal master key solutions. This position will also work closely with various internal departments including sales, operations, marketing, IT and finance to deliver a positive customer experience while meeting our corporate goals and policies.

What You Will Do: 

• Plan and design Schlage master key systems and complete Schlage master key order entry functions within assigned quality and production metrics and supervision
• Develop and understanding of master key solutions to address the varying needs of the customer
• Develop an understanding of key control policies and procedures as it relates to key systems 
• Provide consultation services for end users, sales reps, and dealers on the various elements of a master key system, which may have varying degrees of complexity; assistance may be required
• Manage service/support interactions with customers by shaping the customer expectations, delivering on those expectations, and depending customer loyalty via incoming/outgoing calls, emails, requests 
• Proficient in basic knowledge of product and features for assigned brands/product categories, and the ability to identify and/or communicate basic order management functions (i.e., indexing, first review), product, and features for Allegion brands 
• Maintain sensitive customer records using both physical and electronic mediums 
• Understand the basic profile of the customers, and their most common needs and expectations Tailor the support approach to fit the need of each customer and/or situation within established guidelines
• Gather and document service request information through the effective use of CRM tool 
• Utilize and manage all appropriate ERP business systems for assigned product brands 
• Receive, edit and enter incoming customer purchase orders accurately to meet all service level agreements as set by management
• Meet master key order entry audit metrics as assigned by management
• Contact customers to resolve unclear order issues
• Active participation and collaborations in virtual meetings 
• Additional duties as assigned by management 
• Additional working hours may be request to meet the business needs

What You Need to Succeed: 

• 6+ months of customer service or order entry experience required 
• 3+ months of Schlage and/or Falcon order entry experience preferred
• HS Diploma or GED required; Bachelor's degree preferred
• Strong written and verbal communication skills
• Working knowledge of PC based software applications (Microsoft Office - Outlook, Word, Excel) 
• Ability to develop cross-functional, professional working relationships 
• Ability to learn and work with complex and detailed tasks
• Must possess strong analytical, time management, and problem-solving skills 
• Must be able to work independently in a virtual environment
• Must have reliable high-speed internet 

Why Work for Us? 

Allegion is a Great Place to Grow your Career if:

• You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it". 
• You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us. 
• You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! 

What You'll Get from Us: 

• Health, dental and vision insurance coverage, help you "be safe, be healthy"
• Generous Paid Time Off
• A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period 
• Health Saving Accounts - Tax-advantage savings account used for healthcare expenses 
• Flexible Spending Accounts - Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses 
• Disability Insurance - Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
• Life Insurance- Term life coverage with the option to purchase supplemental coverage
• Tuition Reimbursement 
• Voluntary Wellness Program - Simply Complete wellness activities and earn up to $2,000 in rewards
• Employee Discounts through Perks at Work 
• Community involvement and opportunities to give back so you can "serve others, not yourself"
• Opportunities to leverage your unique strengths through Clifton Strengths assessment and coaching

Compensation: This range is provided by Allegion. Your actual pay will be based on your skills and experience. 

• The expected Base Salary Range: $38,200-$50,000. The actual compensation will be determined based on experience and other factors permitted by law. 

Apply Today! 

Join our team of experts today and help us make tomorrow's world a safe place! 

Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diver, inclusion, and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every item in the job description, we encourage you to apply anyways. You may be the right candidate for this role. 

About Allegion

At Allegion, we help keep people safe and secure where they live, learn, work and visit. With more than 30 brands sold across the globe, we specialize in security around the doorway and beyond: everything from residential and commercial locks, door closer and exit devices, steel doors and frames to access control and workforce productivity systems. At the core of our $3.3 billion business is the knowledge and experience of the 12,000+ dedicated employees behind our brands. We help our customers navigate their toughest security challenges, and we help builders and property owners differentiate themselves by providing innovative and secure solutions. Operational excellence is a key part of what we do for our customers, and is a focus for our employees. Our trained specification writers and experts not only help our customers adhere to codes and standards – we help advocate for and raise those security standards in the first place, in markets around the world. While mechanical hardware is the foundation of our business and will always be at the core of what we do, we recognize that the future of the security industry lies in addressing the needs of an increasingly connected worl...d. Electronic solutions don’t replace our mechanical products – they make them more powerful. That’s why our core strength in mechanical security, when combined with digital, mobile and interconnected electronic solutions – and our expertise in style and design – makes us a leader in our markets.

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