Description This position provides technical and administrative support to the Public Safety and Emergency Communications Center (PSECC) in relation to work order processing and card/key access. In addition, this position is responsible for developing and delivering training related to the specific computer programs and policies, processes and procedures regarding building access.
50% Work Order Processing – Enters work orders for locksmithing and technical services. Closes work orders and bill materials and keys to completed work orders. First-tier resource for customer calls concerning emergency services, software/hardware failures, orders status, on-line request from usage. Responds to general card key inquiries.
30% Card Access Data Base Administration/Programming*– Maintains authorized key and card access coordinator and Fire Department lockbox databases for University facilities. Prepares and monitors data for processing. First-tier resource for software/hardware operations problem resolution. Front-end trouble- shooting and working with vendors to resolve software/hardware problems. Create and distribute customized reports at customers' request concerning card activity, clearance reports, and possible security violations. Prepares and reviews access and activity reports for Police investigators. Programs new hardware installations into CCure 800. Identify IT problems following installation. Configure/maintain IT system to provide customized clearance codes, unlock schedules, intrusion events. Configure/maintain electronic floor plans within Ccure 800 with hardware locations for monitoring purposes. Performs security hardware troubleshooting, programs and evaluates hardware installations.
10% Training*– Design, deliver and/or maintain a variety of training programs related CCure, Compass, Access Coordinator roles/responsibilities, Card Access Requestors process, card and/or hardware troubleshooting & configuring clearance group, monitoring intrusion events, and floor plan layouts and icons.
10% General Office Administration – Perform general office duties such as purchasing, receiving and issuing parts from inventory, filing, faxing copying, voicemail/phone support and coordinates key delivery and key recycling. Provides business office staffing as assigned. Performs related DCS projects and duties as assigned.
One or more years of any combination of relevant post high school computer technical education, training and/or experience.
Knowledge of applicable computing devices; knowledge of applicable computer software applications and users; skill to problem solve and diagnose technical problems.
Knowledge, Skills, and Abilities:
Troubleshooting skills and abilities
Strong customer service skills
Strong communication skills both verbal and written
Ability to document processes, procedures and develop training programs related to specific I.T. systems
Strong personal computer skills to include database management, data entry, data processing
Ability to maintain confidential information
Internal Number: 332761
About University of Minnesota, Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.