Reporting to the Executive Director, Operations, the Director of Maintenance and Trade Services is part of the senior management team responsible for providing and overseeing services on Columbia University's Manhattanville Campus. The Director serves as the primary responsible position for delivering and ensuring a quality and reliable trade services program by conducting the work of the trade shops including carpentry, locksmith, painting, masonry and a Project Team.
The Director develops strategic partnerships with clients and fosters a sense of shared and equitable responsibility for the campus infrastructure. Develops and maintains effective communications with clients.
He/She clearly defines leadership roles and functional responsibilities in the department and ensures that a leadership system (organization) is understood and communicated among all levels.
The Director establishes standards and goals for the operation and will continually assess performance and results to identify areas for improvement.
The Director works closely with the senior management team to ensure Operations as a whole is providing highly reliable and seamless services to clients and supports other departments, events and activities as required.
He / she will set priorities for the team, manage the workload across the unit and determine the most effective manner to allocate resources during periods of peak demand and will coordinate the development and implementation of preventative maintenance programs.
The Director will establish a team that is focused on customer service and teamwork and will direct and lead through clear and focused communication, mentoring and training.
The Director provides input into the development of the University's capital planning process recommending projects based on specific building knowledge.
Reviews impact of approved capital plans on trade services and adjusts programs accordingly.
The Director oversees the activities of contractors and suppliers, monitors contracts for compliance and controls costs, monitors general expenditure of the units and performs quality control inspections to ensure adherence to contract specifications and industry standards.
The Director completes purchase orders and monitors all expenses, codes and submits invoices for payment to the finance office. He/She controls department operating expenses and develops monitoring standards, cost analysis, auditing programs and reports.
The Director solicits bids for maintenance contracts, construction projects and participates in the selection of contractors and obtains bids for capital improvement as needed.
Additional responsibilities include negotiate and fulfill contracts for facility operations; prepare, administer and monitor budgets; manage, hire, train and motivate a large staff through daily observations, hands-on interactions and report analysis; interact successfully and professionally with all members of the University community as well as external contractors, design professionals, regulatory agencies, state and federal representatives and the public; and respond rapidly and effectively to all customer needs.
The Director ensures that the services delivered support Facilities and Operations overall strategy and goals and may represent the Executive Director, Operations as designated.
A minimum of 7-9 years related experience required.
Qualified applicants will have extensive knowledge of Trades (Locksmith, painters, carpenters, masons, labor).
Experience working in large and complex facility environments, with demonstrated managerial and human relations skills, labor relations required.
Background experience in facilities management, trades and customer service skills required.
Proven management development and leadership skills, experience in identifying deferred maintenance and long range project/financial planning, and strong oral and written communication skills required.
Demonstrated ability to read and interpret blueprints, diagrams, and equipment manuals.
Experience in managing a unionized workforce required.
Comprehensive understanding of best practices trades methods.
Excellent program management skills, specifically in developing and maintaining system programs.
Good communication and presentation skills at all levels of organization.
Experienced in facilitating multi-disciplinary groups.
Familiar with spreadsheet, database and software/computer/technology applications.
Successful candidate will be a recognized leader and strategic thinker who is highly proficient in developing strategies, setting goals, allocating resources and providing innovative solutions to complex issues.
He/She must be a customer focused, forward thinker that possesses strong leadership characteristics specifically related to communication, mentoring and developing cohesive and effective teams.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 499471
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.